Order & Shipping
Free Delivery Zone Chart:
| ZONE | FREE DELIVERY & ASSEMBLY |
|---|---|
| Zone A (Kuala Lumpur, Selangor) | Above RM10,000 Purchase per Order |
| Zone B (Negeri Sembilan) | Above RM12,000 Purchase per Order |
| Zone C (Johor) | Above RM15,000 Purchase per Order |
| Zone D (Perlis, Kedah, Kelantan, Terengganu, Pahang, Melaka, Penang, Perak) | Above RM20,000 Purchase per Order |
| East Malaysia (Sabah, Sarawak, Labuan) | Inquiry for further information |
Special Delivery Arrangement:
| STATE | SPECIAL DELIVERY CHARGE PER TRUCK |
|---|---|
| Kuala Lumpur, Selangor | RM150 |
| Negeri Sembilan | RM400 |
| Johor | RM950 |
| Melaka | RM750 |
| Pahang, Perak | RM850 |
| Penang | RM950 |
| Kedah, Kelantan, Terengganu, Perlis | RM1,200 |
Schedule For Standard & Free Delivery:
| Zone | Estimated Time Frame |
|---|---|
| Zone A, B, C Kuala Lumpur, Selangor, Negeri Sembilan, Johor | 2 – 4 weeks |
| Zone D Perlis, Kedah, Kelantan, Terengganu, Pahang, Melaka, Penang | 2 – 6 weeks |
| East Malaysia (Sabah, Sarawak, Labuan) | Inquiry for further information |
Delivery and Returns Policy for a Furniture Shop
Thank you for choosing our furniture shop for your purchase. We strive to provide you with high-quality products and excellent customer service. To ensure a smooth shopping experience, please familiarize yourself with our Delivery and Returns Policy outlined below.
Delivery Policy:
Delivery Area: We offer delivery services within a specified geographic area. Please check with our customer service team or refer to our website for details on the specific areas covered.
Delivery Timeframe: We aim to deliver your furniture as quickly as possible. The estimated delivery time will be provided at the time of purchase, considering factors such as product availability and your location. Please note that unforeseen circumstances, such as weather conditions or logistical issues, may affect the delivery timeframe. In such cases, we will communicate any delays promptly.
Delivery Charges: Delivery charges may apply based on your location and the size or weight of the furniture. The applicable charges will be communicated to you before completing your purchase.
Delivery Process: Our delivery team will contact you to schedule a convenient delivery date and time. It is important to ensure that someone is present at the delivery address during the agreed-upon timeframe to receive and sign for the furniture. If you need to reschedule the delivery, please notify us at least 48 hours in advance.
Inspection Upon Delivery: We request that you inspect the delivered furniture thoroughly upon arrival. If you notice any damage or defects, please inform the delivery team immediately. We will make every effort to resolve the issue promptly.
